There is a 48 hour cancellation policy. Guests have up until 4 pm, 2 days prior to the start of their reservation to modify or cancel with no charge. Guests changing or canceling their reservation within 48 hours on the day of the start of their reservation, will be charged the equivalent of one night's stay. There is no refund once you have checked-in. This does not apply to Comic-Con reservations, where there are no refunds and no exceptions.
Comic Con Cancellation Policy
- Non-refundable.
- Please note, if canceled or modified, the total price of the reservation will be charged.
Deposit Policy
- The total price of the reservation may be charged anytime after booking
- We add a City Tax of 12.5%.
- Your reservations are not guaranteed until you sign our 'Holiday & Special Events Policy' and we run your credit card (we do not accept American Express).